Claim my phone verizon. you can also buyout your phone and upgrade.

Claim my phone verizon I know that can take a while so you always have the option to visit one of our direct Verizon store locations for access and assistance for your online account. next, when you file the claim, the phone is sent to your house. MID-L-6360-23 CLAIM FORM VAC 2 Your Settlement Payment may be up to $100. I am also experiencing this same issue. UPS tells me to contact Verizon, Verizon tells me to contact UPS this not ok Your questions on phone deductible, Asurion insurance and phone insurance claims are answered here. You may need to temporarily activate the old phone long enough to make the claim, and then activate your new device again. g. Even the best-quality cases can’t always prevent a cracked smartphone screen, faulty battery or broken touchscreen. Verizon is saying that it i Make the switch to Verizon and bring your existing wireless or landline number with you. Asurion covers loss, theft, accidental damage, and malfunction—the big ones most people file claims for. This is what the insurance is for. Once they receive the device back it will process. I added a new line with a new phone to my acct and got a promo of getting a $200 gift card and haven’t received anything. The page loads fine and I can see where I am supposed to fill out the information to submit, but most of the fields At the Verizon store, the manager calls someone and asks if "we still service Moto(rola)", which he is told "no" and then tells me to "take it somewhere else". This also happened to me several years ago when I returned my Verizon phone and they claimed I did not return it. However, when trying to a I swiched AT&T to Verizon on Oct 23 , sales rep in verizon chat mentioned i will get $200 gift card per line. To file your insurance claim through the ‘My Verizon app’, follow the instructions below. Helped me too. Can you try signing out and clearing your cache and cookies from your browser and then trying the redemption process again? To clarify as well, is the offer you are redeeming for services added to a Verizon Mobile account or to Verizon Fios? Reach out to a Verizon Tech Coach expert. I was informed by an associate that my phone protection was active and provided with the necessary details to process my claim through Asurion. It was a christmas gift so the phone number and info wasn't transfered over until later. I tried removing and replacing the battery. Claims take just 5-10 minutes to submit in most cases. when i call customerservice , they don't see on my records. Personal Business. Resume or check the status of an open claim. All you need is your phone’s make and model. Calculate my deductible/service fee. You can also use the My Verizon app on your phone or tablet to file a claim: If you prefer to Suffering phone damage or lost your device? If you have Verizon protection plans, you can file an insurance claim to repair or replace your phone. I would try taking it into a Verizon store. Depending on your device, Verizon Mobile Protect starts at $17/month for one device or $50/month for three devices. Learn more about myAccess. I was surprised to receive a notification in the mail that someone opened a Verizon account in my name. We confirmed no charge hit our account. www. Menu + Menu - Toggle navigation. So I recently called for a replacement because my old phone got cracked, asurion charged me 240ish for the replacement, so I got my old phone fixed at a local repair store and it costed me half the price, and now I don’t need the new phone asurion sent me. Verizon is saying that it i I ordered Verizon home internet during Cyber monday deal. | Details $829. Unlimited claims for cracked screen repairs. Get a repair, replacement, or reimbursement for your eligible device. Stay informed, stay organized, and trust in the process as you embark on your insurance claim journey with It doesn't work for the $100 e-certificate. Once your service is activated, we'll send you an email with instructions on how to redeem your offer. My insurance started on the 14th, and I hadn’t really been using the phone for a while. Easiest route to go right now. I just got off the phone with a Verizon tech rep who told me when I speak to insurance not to mention the water damage. I have been looking all over and trying to find where to claim the gift cards. you can also buyout your phone and upgrade. FAQs. After being on the phone with every company involved in my texting problems (Verizon, T-Mobile, and Mint), nobody wanted to help, because they wanted to assume it was another company's fault. Plus, you can check when your replacement Total Mobile Protection for Business, Total Equipment Coverage, Wireless Phone Protection, Verizon Extended Warranty and Verizon Protect Business enrollment must occur within 30 days of device activation or another qualifying event like open enrollment: Purchase or upgrade to a new device and activate it on a new or existing line Philip Michaels, our managing editor for mobile, uses Verizon for his wireless service, Many of the responders still claim they are unable to make phone calls. ) Verizon Extended Warranty has you covered. It may be new, or it The part that stuck out at me is that you claim to have difficulty raising 2 children and planning a wedding without a cell phone. Welcome to /r/Verizon! Why does my Asurion claim keep getting denied . Because I don't have my phone, I can't verify my account with the code that was texted to my phone. 922. Learn about safeguarding your internet connection and personal data with anti-virus, anti-malware and identity theft protection. Here's what Verizon customers need to know if they want to claim their I would guess Verizon probably has a 30 day clause. Cricket Wireless. Upload your documents. Because I don’t have the lost phone I cannot use two factor authentication to log into my account, I cannot talk to a live representative because it wants me to log in . Where is Register on My Verizon to pay Verizon bills, manage account, switch plans, check usage, swap SIM cards, reset a voicemail password, Get step by step instructions on how to change your mobile phone number, for free. We’ve never filed another broken phone claim. 00 for your Verizon account, but the final amount may be lower depending on how long you were a Verizon subscriber and how many Settlement Class Members file valid claims. I just did a warranty claim for my phone because it was dying quickly but taking almost an entire day to charge. The rep will get a credit card to process the payment of a full retail phone from Asurion. 225. Find all device insurance and protection details with Verizon. Get answers to the most frequently asked If Verizon can't get the phone from UPS because UPS lost it, Verizon needs to file a claim to collect the insurance from their UPS account and credit my account. I was in a car crash on the 15th and my phone was lost in the accident. com. Check it out! So, my phone broke, Yes, or if you have the protection plan you can file a claim and it’s $99 or lower to get a replacement Reply reply Forward-Smile9899 • Thanks! Reply reply More replies. Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account. using your phone on wi-fi network means to them same as not using your phone) Asurion will not cover your phone's damage. That means that, overtime, we’ve paid Verizon $1,800, plus $100 for my phone deductible. When I received my claim email it no longer stated Xbox series x as part of the offer only $200 Amazon GC. Tried all the fancy troubleshooting steps, even did a factory reset and threw in . Verizon Mobile Protect (VMP) & Verizon Mobile Protect Multi-Device (VMP MD) Consists of Wireless Phone Protection (WPP), Verizon Extended Warranty (EW) and Mobile Secure (each available separately) Coverage Loss, theft, damage (WPP) and post-warranty malfunctions (EW) Monthly Charge Single Device •Tier 1 Smartphones and Watches: $19 On that page you’ll enter the purchase date of your new line/equipment and use the promo code VZ200SWITCH23. She said it's better to claim it was broken or stolen as they might not cover water damage. Apparently you can't do this off your laptop, has to been done through the app. Get activated and navigate data transfer or SIM issues. My question is: Did you return these phones to a Verizon corporate retail store or a third party retailer who uses a different type of insurance? Just doesn't seem right for 2 claims without deductibles to have been filed. Very frustrating as the service is getting worse. It sounds like you already activated another phone, and now it won't let you make a claim on the old phone? They normally need you to make the claim while the old phone is still active. I was tired of seeing those backorder emails, so I hooked my phone up to my computer using Windows Phone Link, and called asurion at 1-888-881-2622 and after going through the hoops of the automated voice, I got in contact with one of the support agents at Asurion. And I found out that the S23 Ultra has been placed on backorder INDEFINITELY. I did the same with Verizon who stated that since I received the code it is a Samsung issue. Choose an option. Learn More . 1-833-VERIZON Contact us Support Stores Coverage map Español . The claim was for a stolen phone. 3. I have also been to my local Verizon store, in person, twice. Verizon lost it, and they eventually found it. Phone color, brand, model, and features may be different. You can find that under account details in My Verizon. A replacement cost less than half in deductible and is overnighted to you and you would have gotten to keep your trade in credits Unfortunately, now if you go thru Verizon to upgrade you will have to pay off remaining balance of broken phone and forfeit the remainder of trade in credits, pay sales tax and upgrade fee for new phone and start Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality. My younger daughter recently damaged that three-year-old iPhone 10. Excludes Verizon-branded or provided I have seen a few posts in the past on this. During my initial call to your customer service, the agent assured me that I could Im curious what my next move is and whats about to happen. I got denied insurance claim because I kept on using my phone on home wi-fi network during this COVID-19 home lockdown. They'd better find my daughter's phone. But the damage wasn’t bad enough to qualify for an insurance claim. Basically, until you use your phone on verizon network after purchasing the insurance, (for e. How can I claim this rebate? $400 is on the line. Unless you live in Missouri or Alaska, you have 60 days after the date of the incident OR the last time the phone malfunctioned to file your claim. You will then be guided through the steps to either Suspend or Resume your service. The link was on there and it said I would be able to request today after 30 days. Watch our Get to Know myAccess video. I have been to my AT&T store twice in person and called their customer support twice. Learn the steps to take if your package went missing after the carrier delivered your order. Discover how to get 24/7 tech support. You‘ll also need to enter the account PIN to validate identity. A device protection plan can significantly reduce out-of-pocket expenses associated with repairing or replacing a lost, stolen business payment, residential payment, payment, pay bill, Make a Payment, Quickly and easily pay your Verizon bill online Start a new claim. If you've got device protection through Verizon, learn how to file a claim. Early Edge is where you upgrade to an Edge deal using the one phone Verizon picks for you on promotion. With my tech testing background, I isolated the problem and knew it was Verizon's fault, but they wouldn't even try to assist me. They might be willing to work with you since it is only 2 weeks old. I called customer service who transferred me to the fraud department, who explained their requirements for documentation. I did so, and found that option 2 (for "unauthorized charges") told m The definition of account takeover is when a fraudster uses someone's personal information to take over their online accounts. I went in today and the link is gone! What a complete jokeI bought this phone for my daughter and I thought the TV was perfect because she is going to college in the Fall and it would be a I have a 5s iphone that is damaged and I'm not due for an upgrade until next January. When I inquired, I was told to wait until today - until there was a How To Claim Rebates At The Verizon Rewards Center. In my order was a $200 verizon gift card. Learn more about protecting your phone and filing a claim. After hearing the same thing happened to a coworker last night, I checked my account and discovered 2 new iPhones/lines were added to my plan without my knowledge. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account. Verizon Up is now myAccess. If you choose to buy a new phone outright, Verizon offers a variety of smartphones at different price Recently Verizon fixed a down wire from pole to pole across the street from my house and in the process damaged FIOS and electrical wires connected to my house. Shop our latest phone and accessory deals. I finally received the cards. When I tried to use to apply to my account, I wasn't able. Need to talk to a representative? Try here for Sales: 1. Since I'm not yet due for an upgrade, am I stuck just replacing the 5s until I'm eligible for the upgra I filed an insurance claim for a replacement phone because my phone wasn't staying charged. Once I pay off my phone I am leaving verizon since everyone has been very rude and helpful! Why would you make an insurance claim if your close to paying off your phone? The deducatble probably would be higher than the balance of your phone and you'd just get a refurb. Please help! If you have Verizon insurance, you can file a claim and get a replacement phone. Now I have money set aside to pay my phone bill on the 31st $325. the verizon insurance deductibles are: $0 for cracked screen, $99 for a destroyed phone (but you still have it), and $230 for a lost or stolen phone. Learn more about your coverage and how claims work. Xbox series S plus $200 Amazon GC. Confirm that number, and then your first and last I filed an insurance claim for a replacement phone because my phone wasn't staying charged. Verizon is saying that it is an Asurion issue, however Asurion is stating I have a 5s iphone that is damaged and I'm not due for an upgrade until next January. 15 per phone per month, and there is a cap of $1,500 per claim. I assumed my “NO” response to Asurion meant no further action was needed. I spent hours on the phone with Samsung customer service (both promotion team and ecommerce team) and they said it is a Verizon issue, that Verizon needs to give me a new or different code. Verizon deals. Track or manage a claim . Check back often for new Verizon offers. Home; Program Info; Find your deductible. Reply reply GatorPadre • I "Pro on the Go same-day delivery and setup with Verizon Mobile Protect : Learn more about the various cell phone insurance plans offered by Asurion and our partner companies such as AT&T, Verizon and Sprint. Asurion provides extended Verizon phone insurance for Verizon customers where others don’t. Download the Tech Coach app for live, on-demand access to expert support 24/7, included with Verizon Mobile Protect. Im curious what my next move is and whats about to happen. It asks me to sign in and I do but it never loads. You can also dial *611 from your Verizon Wireless phone or 1-800-922-0204 from any phone and Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways of how to file a claim at Verizon & track Asurion phone claim status. Verizon Fios: 1. 5499 For Customer Service: 1. 1, 2016 and Nov. They sent me the replacement but they did not include a return shipping label for the defective phone. I'm trying to switch wireless carriers now and successfully transferred my phone number to the new carrier. they are unbale to trace verizon chat , i chat clearly mentioned to me. Payouts for the Verizon class action settlement began on January 6, 2025. How do I redeem this? I tried using the code previously mentioned along with my order date and it is not working. If you're overseas at the time, we can even ship a replacement to you in any country where Theft and Loss coverage is available. What Are the Costs for a Verizon Insurance Claim? When your claim is approved, you must pay the applicable deductible based on your device They cut my phone on and I have until the ninth and shutting it back off and y’all haven’t even honored the promo that y’all promised out but yet you’re shutting peoples phones off for them not paying the bill. Or Get cell phone and device insurance protection with Asurion. Have this info handy: Device brand and model; Wireless security passcode or the last four digits of the AT&T account owner’s Social Security or Tax ID number; After you file. An Accepted Solution is available for this post. File a claim for your Metro PCS Protection Plan is provided by Assurant. Problem is, the phone doesn't get released until the 20th. This settlement resolves claims regarding Verizon’s administrative charges Some Verizon customers might have found an unexpected surprise in the mail this week: An opportunity to receive a refund as part of a proposed $100 million settlement from a class-action lawsuit. Need help filing a claim? Find out what to do if your Verizon mobile device or accessory hasn't arrived. I chatted with support online, who told me to call a fraud line. This recently happened to me when my wife lost her phone. Answer questions about your device and determine if you're eligible for a repair or replacement. I had tried both wireless charging plus multiple new charging cables. Transfer your contacts, photos, and videos between devices. For info about reporting the loss or theft of a mobile phone you were already using, visit our Lost or stolen phone * Replacement devices may be new or refurbished of the same or a like kind and quality model. File, continue, or track a claim for your mobile device. 4 billion spent on repairs. Stay informed, stay organized, and trust in the process as you embark on your insurance claim journey with I made a purchase of four new lines, on Dec 3, 2024. VERIZON, and Verizon Prepaid: Get up to $500 when you bring your phone. Asurion Appliance+. While my cell phone is certainly convenient I would totally be able to live my life without it. If your device is lost, stolen or accidentally damaged (including liquid and physical damage), and you are enrolled in the Asurion Wireless Phone Protection program or Total Equipment Coverage, file your insurance claim I signed up to Asurion coverage for my phone with Verizon Wireless during open enrollment. The great news is, while you await your replacement device, you can certainly activate a previously owned phone on the account. Compatibility of accessories is not guaranteed. Once you‘ve reported the phone missing to Verizon, contact your insurance provider (Verizon or a Since the phone is broken, there is always the option to have the temporary password sent via USPS Mail. When to expect your replacement device: Date claim is approved* Expected delivery; Monday - Friday My Verizon Member; Community Member only; Community; Discussions; Mobile; Devices; Phones; If you have insurance with Asurion you can file a claim. On that page you’ll enter the purchase date of your new line/equipment and use the promo code VZ200SWITCH23. There is absolutely nothing on my receipt about a code. Related Links. Verizon. After calling for repairs the tech came and fixed the FIOS wires but said they cannot touch the power lines. Have not been able to claim a reward for over a week. Asurion said the deductible was paid with a credit card NOT in our name. Cox Mobile. Or get up to $540 when you bring your own phone. i switched 3 lines. Get a personalized estimate for your device. Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways to file a claim at Verizon and track Asurion phone claim status. If you were part of the settlement and submitted a valid claim, you can expect to receive your payment soon. Manage your account in My Verizon app or website, troubleshoot any issues. First had issues with a new tower on the border, received an ext Yesterday (10/18/2016), after receiving this email, i attempted to claim my VR. $500 via promo credit when you add a new smartphone line with your own 4G/5G smartphone One Unlimited for iPhone (all lines on account req'd on plan), 5G Do More, 5G Play More or How to insure your phone with Verizon. Help has arrived! I'm sorry to hear about your phone. problem. Chesnesm, we are sorry to read that you are having difficulty with completing the redemption process. 0 Likes Reply. Amazon. I have tried charging the phone using 3 different chargers including one I. AT&T. Need help filing a claim? By following the steps outlined in this guide, you are well-equipped to file an insurance claim with Verizon. Then he was pushing Verizon home internet when I mentioned we had Xfinity. . If your iPhone is lost or stolen while you are traveling, we can ship your replacement iPhone to you on the road. Get myAccess deals with your mobile account. Lost or stolen phone FAQs - Report unauthorized Asurion (verizon) phone claim-Broken phone after claim . Track a service request Track a service request. I sure would be nice if this was e Right now, she's using my old phone but Verizon said she needed the SIM in the phone in order to file the insurance claim. From understanding your coverage to receiving compensation or repairs, each step brings you closer to the resolution you seek. I filed a police report, but it won't be available for a week or so. I was there when we purchased it from a local verizon store. asurion. That's it. Without my husband having a UPS account, we would have never known that the phone was even coming. We will dump Verizon if they try to cheat us. Filing online at Asurion‘s claims site is the quickest way to get the process started. 2024-09-30T18:21:08. If you’re a Verizon customer and you’ve broken your phone with no insurance, there are still some options for you. If you were a Verizon customer between Jan. All. Are you looking to get a replacement for the broken phone? On [insert date], I dropped my phone and contacted the Verizon store to explore my options for repair or replacement. Select the relevant device and tap on the I switches to Verizon on 10/21 and ordered 2 iphone 16 pros. Asurion will send you a kit to send back your damaged phone if applicable. Accessibility Resource Center Skip to You can file a claim with Asurion online here: https://www. v. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them. Search for answers on our support pages and within our knowledge base. I just got off the phone with my credit card company and they are putting a merchant block on Verizon so I shouldn't get charged if Verizon tries to get the $ via autopay. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. Can she file the claim online or on my phone? There's a VW Store down the street from us, could we I added a new line with a new phone to my acct and got a promo of getting a $200 gift card and haven’t received anything. How to submit a claim for Verizon's proposed class action settlement . phoneclaim. Phone worked fine after the switch. I would have to pay $150 to get my phone replaced through the insurance, but I would really rather get a 6s. $65/mo w/Auto Pay (+taxes/fees) for 36 mos) req'd. The account primary needs to be the one submitting for phone insurance claims. Main Navigation. Watch for an email with a link to check your claim status. New phone? Get set up. Let me explain the story: 6 weeks ago I took my garbage screen protector off my phone, dropped it, and called aasurion for a claim. Depending on the phone the deductible will differ. So my iPhone 11 has got water damage. 2M Members 1,641 Members online 267K Discussions 43. with is under warranty I am replacing the phone I purchased as new only a. If insurance is not an option, I'd use the S3 until you found a good used phone. Is Use a find-my-phone feature: This either plays a sound from your device or locates it on a map. They of course say the phone is locked, which is what my phone shows as well. We've been dealing with customer support for some time now, is there any This is ridic-u-lous! I haven’t received my $200 gift card or my TV. I have been on the phone with them for months trying to get a shipping label. Claim FAQs. See if you’re All of Verizon‘s device protection plans, including Verizon Protect, Total Mobile Protection, and Wireless Phone Protection, cover lost and stolen devices. 800. I then get a text from some phone repair store stating they received my claim and do not provide repairs or any service for my device. Verizon Wireless is the top wireless service provider in the nation. 99 (128 GB only) purchase w/ new smartphone line on Unlimited Welcome plan (min. Now I'm trying to switch back to AT&T - and the phone is locked. purchased at the Verizon store specifically because of the charging. How do I track my Verizon Home Device Protect claims and how close I am to reaching my aggregate claim limit? You can track your claim limit and your aggregate limit in a 12-month period by calling Asurion at 844-409-1998. Once in, they can roam free in the account environment and make purchases, change passwords and make changes to personal information. Filed a claim and an hour later someone turned the phone in. Once you‘ve reported the phone missing to Verizon, contact your Then you will get on the phone and pay Asurion with a Credit/debit card for your deductible. I am curious if Verizon would in any way be able to bill the claim to my account. Will file a complaint with FCC if Verizon persists with their nonsense. My daughter dropped my phone down the stairs 3 days later and the phone started overheating and shutting off the screen is discolored. Home Re: How do i make an insurance claim on phone i am 3. Experience America's most reliable network today! Make the switch to Verizon and bring your existing wireless or landline number with you. I received my final bill from XFinity and followed the link that was included in my 5G Home Internet Welcome email to upload so that I can be reimbursed for my early termination fee. Launch the My Verizon app. Skip to main content. I was able to find the promotion site but I do not have the Promo code, and I do not know where to find it. Jump to solution In order to claim this rebate, the site says I need a code. Thank you for posing these important questions (1) I bought my phone in June 2012. But the flip side is that most subscribers don't know the Verizon Esposito et al. Call, chat, or visit a nearby store to talk to our customer support team for your wireless & home services and devices. Prefer a phone call? We’ll connect you with the right person. Asurion Home+. 2M Members 2,715 Members online 267K Discussions 43. Accessibility Resource Center Skip to main content. From the ‘Menu’ option on the left, select the ‘Devices’ section. Unlimited repair and replacement devices for post-warranty malfunctions. $49 replacement fee is only applicable to Extended Warranty claims when a repair is available but not selected by customer. Just choose your carrier and phone model and get your phone replaced or repaired as soon as next day. In fact, two-thirds of smartphone owners reported damaging their phones in the last year, resulting in more than $3. $0 repair under Extended Warranty is available for select smartphones, in select locations, subject to parts and technician availability. Skip to Main Content. You turn in the current phone in undamaged and working condition in exchange for that new phone. I just switched from a different carrier to Verizon and selected the $200 Gift Card Promotion but still have received no email, notifications, or way to claim this promotion. Here’s what to do if you’ve broken your Verizon phone with no insurance: 1. If your phone is completely unusable and you have Verizon insurance, file a claim as soon as you can. Confirm that number, and then your first and last It doesn't work for the $100 e-certificate. Since I'm not yet due for an upgrade, am I stuck just replacing the 5s until I'm eligible for the upgra The screen is completely blacked out so there's no practical/simple way of making a call without bootlegging to my computer. You can switch the The Asurion wireless phone protection plan costs $7. Took about 2 weeks but I got my money back Today 12/8 I got an email that they will be charging me for the "unreturned equipment". Our experts are here and ready to help, Monday–Saturday, 8am–6pm CT. Its not. The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. (2) It is a Samsung Galaxy Nexus (3) I understand that the Asurion insurance is a 3rd party insurance, but my issue is the Verizon acted as a 1st party By following the steps outlined in this guide, you are well-equipped to file an insurance claim with Verizon. (You may have to wait until you return to get a new device. Mobile Mobile . The only security check they use is to verify an address. The fix I am going. My mom has an iphone that she's trying to trade in for a new one, but verizon is claiming the phone is stolen. How to claim your $200 Verizon gift card? 3. I purchased it in full and have the receipt. Chat support said I will receive a text/email within the next month, but the terms say I have to claim this within 60 days. Therefor, if the small fine print is valid, "offer ends 10/19/2016", it makes it impossible to claim your DayDream. The message told me "Please try again after activating your phone". com/claims/verizon/ or by calling 888-881-2622. Help! I purchased a new unlocked pixel 6 in 2021 from Best Buy and activated it on my Verizon Wireless business account. how to 2 In-home support visit services include troubleshooting assistance, network assessments, and setting up select products including streaming players, wireless printers and eligible wireless routers. Why should I register my vehicles in the Verizon Roadside Assistance service portal? While you don't have to pre-register your vehicles to request help through the Roadside Assistance service request portal , we encourage you to add your vehicle's details prior to use. Call asurion and let them know. This page is for help with missing shipments from Verizon. Here's the rub though: IF Verizon filed your phones on Asurion, there would have been a deductible. 2K Solutions An Accepted Solution is available for this post. Can she file the claim online or on my phone? There's a VW Store down the street from us, could we possibly go there? Thanks in advance, Guys! Side question: Is this Verizon FAQ accurate on ways to file claims? Make: Samsung All of Verizon‘s device protection plans, including Verizon Protect, Total Mobile Protection, and Wireless Phone Protection, cover lost and stolen devices. Based on what’s wrong with your device, we'll provide a few options for your repair or replacement. Start a claim. 8, 2023, the company might owe you money. What to expect. This comprehensive guide will Get a next-day replacement for your lost, stolen, or damaged Verizon phones. It’s always a bummer when you break your phone, especially if you don’t have insurance. Learn how Verizon Mobile Protect can help you if your device is damaged, lost, stolen, or malfunctions after the manufacturer's warranty expires. The guy I called for the claim was pushing some universal insurance for all of my electronic items, even those not purchased thru Verizon. Claims fulfilled with a If you are currently under contract or your phone is financed with another eligible postpaid carrier, you can have your carrier’s remaining phone payment balance and/or early termination fees reimbursed up to $650 per line via virtual prepaid Make sure you file your claim within 60 days of loss or damage. Previously, Verizon was charging $29 for each claim for a cracked screen replacement, so the fact that it’s now free and unlimited makes this service Verizon is generating ill will! I've spent so much time, many calls and hours now trying to receive and use 2 gift cards promised by Verizon. Tell me how that’s right we should be able to use excuses just like y’all First - If your equipment is lost or stolen, log into My Verizon online and choose the "Suspend/Resume Service" link under the Quick Links under the Overview Page. After that is accepted you’ll be asked to enter the following information; email address & confirmation, the qualifying number. Currently, it has more than 121 million subscribers. Can someone please help. Expect an uphill My phone was stolen and I’m trying to file a claim but I need to log into my Verizon account. A week later a second claim was filed. Would I choose to? I received my final bill from XFinity and followed the link that was included in my 5G Home Internet Welcome email to upload so that I can be reimbursed for my early termination fee. I called 611 and spoke to Verizon tech support. Water has seeped under the screen and it's easily visible although the phone still works fine. Filing a claim with Asurion online is quick and easy. They sent me a new phone and I was satisficed for two days until i started realizing that the phone was self shutting off intermittently about once a day. you'd either swap the sim cards, or go to a verizon store to activate a sim card or esim on the new phone. Asurion offers other services at different price points, including cracked Does anyone have experience using the Amex Platinum cell phone protection benefit? I just discovered it- you can file 2x claims (up to 800$ each) for a damaged or stolen cell phone, if your phone payment is paid for via Amex. My Verizon App. How to File a Phone Insurance Claim? Make sure you have the following information: Phone number for the device; Make and model number for the device; Account holder billing address; Date, time, location, and details on the incident; Credit card or If you have a phone and you need your line to be transferred to it all you have to do is use the online tool or call customer service (from a different phone 1-800-922-0204) or visit a corporate store. They filed the claim through Asurion for me and I received a replacement phone the next business day. 2M Members 2,107 Members online 267K Discussions 43. Learn about myAccess, free and available to you with a qualifying mobile account. We are here to help. My daughter returned her phone and just got a message that it had not been returned. Cellco Partnership d/b/a Verizon Wireless Docket No. 2K Solutions. They need to send some receipts over at the end of the transaction. Once your insurance claim is approved, you'll be told if Asurion is electing to repair or replace the device, if it's the latter, they'll ship it out to you overnight. I received a strange email from them saying a claim was filed. If you don't have insurance or a phone that you can use, visit a corporate store and see what they can do for you. I lost my phone and need to sign in to file a claim. Now I have to pay out of pocke Let us get through the process of filing a Verizon claim via different platforms one by one. A lot of extended warranties/insurance won't cover anything for the first 30 days so people don't break their phone and sign up that day to replace it. When to expect your replacement device: Date claim is approved* Expected delivery; Monday - Friday Claim Complete! Thank you for filing your claim online! You can check the status of your claim and you can also find this link on www. To settle claims that its postpaid plans contained an admin fee not disclosed to customers, Verizon will pay $100 million. I filed a claim and it’s getting denied over and over. In the event that a reconditioned one isn't available, it'll be replaced with a new model of like kind and quality. T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure. And would I be able to transfer my current phone number when switching to verizon? Learn more about your coverage and how claims work. I contacted Asurion to file a claim on my phone and they denied it stating there was no activity on the phone from the time that I signed replacements but the issue I am on limited income (SSDI) and do not have 99 dollars just laying around. Learn how to file a claim for a malfunctioning device that is covered by Verizon Home Device Protect. They sent me a new phone and I was satisficed for two days until i started realizing that the phone was self shutting off intermittently Start a new claim. This should not be placed back on the customer, who has done everything they had been asked to do. If you don’t have insurance, you can either buy a new phone outright from Verizon or from another retailer, or you can pay to have your broken phone repaired. 186Z Upon a claim approval, the device will be repaired with reconditioned parts or replaced with a reconditioned device of like kind and quality. Right now, she's using my old phone but Verizon said she needed the SIM in the phone in order to file the insurance claim. Filing and tracking a claim with Verizon. They won't be able to cancel the claim, but you can refuse the delivery or do a return to sender. droplivefred • Just keep making your payments as normal and buy a phone not through Verizon. 0204. Service Request Status You can track your service request through the whole process. To ensure a smooth claim process, I would recommend leaving the damaged device active until the claim is completed and approved before activating your temporary phone. Coverage details The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. To file a claim with your Verizon phone insurance, you can Verizon claims they've unlocked my iPhone 14 Plus, but surprise, surprise—it's still locked! Checked with Apple and various databases, but no luck. Learn what to do if your device is lost, stolen, damaged or malfunctioning after the manufacturer's warranty expires. UScellular. File a claim with Verizon Home Device Protect. I filed an insurance claim for a replacement phone because my phone wasn't staying charged. 45. Please help. We started paying for broken phone insurance three years ago. few months ago with an as good as new phone. 2. They sent replacement phone out of state. The page loads fine and I can see where I am supposed to fill out the information to submit, but most of the fields Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. whp wfzvtz cmdpsr rgpnvyw mnhlhy bwjugcie okzafm wqlhort kyeoz wdl